Kleinhans & Sons · Buffalo, NY
Emergency
Burst pipe at 2am, no heat in January, water coming through the ceiling. You call once and a truck leaves — we do not answer service after hours with a voicemail box.
Since 1974 Kleinhans & Sons
What's included
Every emergency job
Same on every call. If we find something worse than we expected, we stop and ask before spending any more of your money.
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Live dispatch
Live dispatch, 24 hours, 7 days — a person answers
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Water shutoff and mitigation before anythi
Water shutoff and mitigation before anything else
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Temporary repair to stop the damage
Temporary repair to stop the damage, permanent fix scheduled
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We photograph everything for the insurance
We photograph everything for the insurance claim while we're there
Also on the truck
The rest of the list
We don't do a little of everything. This is the whole list, and it's the list we're good at.
A pinhole behind a finished wall doesn't drip. It soaks insulation and rots framing, and you find out three winters later. We put a camera and a moisture meter on it and tell you where it is before we quote anything.
Most backups in this county are tree roots. They find the pipe, they settle in, and they grow. We run a real camera down the line so you see the obstruction on a monitor instead of taking our word for it.
Tankless lives in the closet and runs out of nothing but gas. A new tank is a big grey cylinder in the basement. We install both, and we'll be honest about which one fits your household and your budget.
What people say
4.9 average across 340 households
“Two other companies told me it was the water heater. Kleinhans put a camera in and found a pinhole in a line under the bathroom floor nobody would have thought to look. They showed me the photo before quoting anything. That's the whole reason I use them now.”
“Called at 8am, had hot water by 2pm, old tank gone. Nobody dicked me around, nobody sold me a tankless I didn't need. Straight answer, straight price.”
“Backed up every month for two years. They ran the camera, showed me the roots on the screen, and quoted the jetting instead of another snaking. Four years, no backup.”
Straight answers
The questions everybody asks
How do I know if I actually have a leak?
You might not — that's the point. A supply-line pinhole sprays once and then settles into a drip you find months later inside a wall. Signs worth calling about: your water bill moving when nobody's home, a meter that ticks with every fixture closed, a warm spot on the floor, or paint blistering near a wet wall. Any of those and it's worth a look.
Do you charge for the trip if I don't hire you?
Emergency after-hours calls have a service charge either way — we don't drive out at 2am for free. During normal business hours, diagnostics on a leak or drain problem are credited straight back if you hire us for the repair. Straight opinions about what's actually wrong aren't a line item.
Can you fix it today?
Most things, yes. Drain work, water heaters, fixtures, running toilets and supply-line repairs are same-day, and we carry the common parts on the truck. A full repipe needs materials ordered and is scheduled, not same-day — but we'll tell you that on the phone instead of on your invoice.
Are you licensed and insured?
Licensed NY plumbing and heating, HE-117493-B, and insured well past what the state requires. Our license number is on every invoice and every truck. If you're ever asked for ours and you'd rather see it before we start, ask — we'd rather show you.
Free diagnostic
Tell us what it's doing
A photo of the stain or the puddle tells us more than four questions. We call you back same day.
Rather talk now? Call (716) 555-0174
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